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Millbrook Utilities Credit Card and Online Payments Policy

The City of Millbrook Utilities Department (Millbrook Utilities) wants you to have a safe and secure experience at our Website, and wants to explain the steps it takes that are aimed at preventing unauthorized disclosure of information you may provide as you visit this website. We understand the importance you place on the privacy and security of personally identifying information, which may include but is not limited to your Millbrook Utilities account number, name, address, phone number, or e-mail address. We refer to this information as “Personal Information.” Millbrook Utilities has adopted this Privacy Policy to explain our commitment to your privacy, and this Privacy Policy, applies to the Personal Information Millbrook Uillities collects at the Millbrook Uillities website (the “Website”). By using the Website, you agree to the terms of this Privacy Policy. Please refer back to this link to review the contents of the Millbrook Uillities Privacy Policy, as we may change it from time to time to reflect changes in our services and our policies relating to customer Personal Information. Changes and amendments are effective when posted on the Website. Millbrook Uillities will not provide you with a notice of any change in this Privacy Policy other than posting the amended Privacy Policy at this link. It is your responsibility to monitor and review any changes to the Privacy Policy.

1. Information You Submit

You may register to access various services related to your residential or business account on the Website. If you register to access your account or engage in other contacts with Millbrook Uillities through the Website, you may be asked to submit Personal Information. You may also be asked to submit additional Personal Information or financial information in order to use certain specific services offered in these customer account transaction areas. We will protect all information you provide us on the Website, as set forth below and in accordance with Millbrook Uillities’s Terms of Use.

2. How Millbrook Uillities Uses Your Personal Information

a. The Personal Information you provide to Millbrook Uillities enables us to enhance the services we may provide, and also lets you access certain customer services offered on the Website. We may use Personal Information to contact you to respond to an inquiry that you send to us or to keep you informed about Millbrook Uillities and the services we provide. There may be instances where you may choose to communicate with us by e-mail. Those instances may include situations where you report a service issue, request service, request a change in service, or other situations. If you communicate with us by e-mail, then you agree that e-mail sent to you will be considered to be sent with your consent. You acknowledge and agree that any such email will be accessible to anyone who has access to your e-mail.

b. In order to provide you with services we offer, or to complete transactions or requests you initiate through the Website, we may transfer you to outside services provided by third-party operators. In certain instances, the third-party content may be “framed” in such a way it appears you are still on Millbrook Uillities’s Website. In those cases where the third-party content is “framed,” you no longer will be at the Millbrook Uillities Website. But in those cases, we will have agreements with those third parties whose web sites to which you may be transferred, under which the third parties agree to maintain the confidentiality of your Personal Information.

c. Other than as set forth in this Privacy Policy, we will not disclose your Personal Information to third parties without your written consent (which consent may be obtained electronically, such as by e-mail), unless we reasonably believe the disclosure is essential to the conduct of the department's business or to provide services to you. The instances where we may disclose your Personal Information to third parties include but are not limited to situations where such disclosure is necessary to (i) comply with the law, legal process or our regulators, (ii) collect unpaid bills, (iii) enable the department's employees or consultants to provide service to you and to otherwise perform their duties, (iv) comply with interchange functions, (v) obtain and provide credit reporting information, or (vi) resolve customer disputes or inquiries. We do not sell your Personal Information to third parties for telemarketing, e-mail or direct mail solicitation of third-party products or services.

d. You are responsible for all activity on the Website accessed by your user name and password. You agree that the protection of the confidentiality of your user name and password is your responsibility.

e. Millbrook Uillities employees and consultants to Millbrook Uillities may have access to your Personal Information. That access to your Personal Information by Millbrook Uillities employees or consultants is limited to only information necessary to provide the business service offered and to allow employees or consultants to perform their duties.

3. Children’s Privacy Online
We understand children’s privacy is important. Our Website is not directed to children under the age of 13. If you are under the age of 13, then you should not submit Personal Information on the Website or any web sites without the consent of your parent or guardian.

4. Technical Information

a. How We Use IP Addresses. An Internet Protocol (“IP”) address is a number automatically assigned to your computer every time you browse the Internet. When you visit the Website, our servers log your current IP address. We may use your IP address to help diagnose problems with our servers and to administer the Website. While we gather data when our servers log your IP address, we do not tie your IP address to your Personal Information, and it is not used to identify you.

b. How We Use Cookies and Tags. This website may involve use of a mechanism called “cookies.” A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website's computers and stored on your computer's hard drive, if your browser settings permit it. This site may also involve use of “tags.” A tag is an object that is embedded in a web page or email and is usually invisible to the user but allows checking that a user has viewed the page or email. Common uses are email tracking and page tagging for Web analytics. THE SITE’S COOKIES AND TAGS DO NOT AND CANNOT INFILTRATE A USER’S HARD DRIVE TO GATHER A USER’S CONFIDENTIAL INFORMATION. Our cookies and tags are not “spyware.”

We use Cookies and Tags to collect information about usage of the Website, such as the number of visitors to the Website and the number of users that click on certain links or that use certain services. We do not tie the non-personal information that we collect to your personal information. For example, we use Cookies and Tags to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help Millbrook Uillities conduct and improve its business.

If you do not agree to this use of cookies you can adjust your browser settings to reject all cookies (each browser is different, so check the “Help” menu of your browser to learn how to do this). Alternatively, you can choose not to use the website.

If you choose to reject all cookies using your browser settings, you will not be able to use Millbrook Uillities products, services and/or websites that require you to "sign in," and you may not be able to take full advantage of all offerings. However, many Millbrook Uillities online services do not require that you accept cookies.

We may use third-party advertising companies to help tailor site content to users or to serve ads on our behalf. These companies may employ cookies and tags to measure advertising effectiveness (such as which web pages are visited). And, this data in an aggregate form may be used by Millbrook Uillities for marketing, advertising, or other uses. Any information that these third parties collect via cookies and tags is not linked to any personal information collected by us.

5. Use of Personal and Financial Information.

We do not sell, rent, trade, license or otherwise disclose your specific personal information or financial information to anyone other than to Millbrook Uillities’s affiliates, except that:

To help provide customer service to you, if you enroll in certain services offered by Millbrook Uillities, including but not limited to the My Account service, we may provide your credit/debit card number or bank account number and routing information to financial-services organizations or service providers that include but are not limited to credit card processors and issuers. When we submit your credit/debit card number or bank account information for authorization, we use industry standard data encryption to protect your information. However, no security system is fail-safe and we cannot guarantee the information you provide will never be obtained by unauthorized persons.

We also may disclose such information in response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the Website for illegal reasons or to commit fraud.

6. Links

While browsing the Website, you may encounter links to other third-party operated web sites. If you click on one of these hypertext links to view one of these third-party operated websites, then these other third-party web sites may send their own cookies to you, log your IP address, and otherwise collect data or solicit Personal Information. MILLBROOK UILLITIES DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.

7. Security Regarding Online Services

You may login to Millbrook Uillities’s online services section of this Website or related sites to conduct transactions with Millbrook Uillities through the site. When you login with your user name and password to Millbrook Uillities’s online services, any account information you enter or that is displayed in your browser window is secured using an industry standard security technology known as Secure Sockets Layer (“SSL”). By using SSL, we attempt to safeguard the confidentiality of transmission of your Personal Information and financial information. Your browser must be capable of supporting SSL. Please check with your browser manufacturer for details.

You may direct any questions about this Privacy Policy to:
City of Millbrook
P.O. Box 630
Millbrook, AL 36054